Our learning experiences evolve how people think, lead and perform.
What we do & why it works.
We build cultures people want to be part of.
The kind where people look forward to showing up, perform at their best & customers feel the difference.
Here’s what our work creates:
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Retention up. KPIs up. Energy way up.
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Leaders who lead with clarity, confidence & intent.
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Teams that move fast, think smart & deliver big.
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Underperforming locations turned around.
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Focus on accountability, communication & connection.
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Teams energised, connected & in love with their craft.
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Training that becomes daily practice because it works.
From People Who Were There.
“Beth’s energy is incredible. We all got so much out of the day. It is so rare for someone to be able to hold a room for 7 hours like that.”
We understand the challenges modern brands are navigating and we design experiences that fix them.
Our favourite problems to solve.
Conflict Caution
Conversations go polite vs productive.
Gen Gap
They think different. We stay the same.
Our vision & behaviour don't match up.
Culture Cracks
Leadership Leap
From master of their craft to leader.
Energy is low. Everyday feels the same.
Missing Motivation
Dizzy Direction
Lots of busy. Little clarity. No direction.
Customer Carefree
No consistency. No connection.
Confused Comms
Comms are reactive not intentional.
Feedback Fear
No one’s saying what needs to be said.
What your team call a vent, we call a brief.
“Last training? The only good
thing was the catering.”
“Customer experience? Depends who’s on & what mood they’re in.”
“Feedback’s either sugar-coated or totally avoided.”
“Our managers are swamped, they’re just trying to survive.”
“Half my meetings are literally
about more meetings.”
“Gen Z this, Gen Z that but we’re still guessing what they actually want.”
“If I hear ‘upsell’ one more
time, I’m walking out.”
“One set of rules for us, a whole different one for management.”
“AI’s the big buzz… but we’ve got zero clue how to utilise it.”
“The business is moving fast, but our training is stuck in the past.”
“We’re constantly putting out fires instead of actually planning.”
“Our leaders second-guess everything. It’s exhausting.”
Built for anywhere people work.
Retail started it all and will always be at the heart of what we do. As word has spread, we’ve been invited into new industries, proving we create impact across any business built on people, teams and customers.
Brands we work with. What we do.
Case Studies
Assembly Label
The Challenge:
The brands customer framework was outdated and failing to align with the modern customer. It wasn’t embedded into day-to-day practice. Their leadership team was green and many stores were underperforming based on potential.
Our Fix:
We built a bespoke, highly detailed customer framework that reflected their brand vision and connected with a modern consumer. We travelled across Australia and New Zealand embedding it in person. Alongside this, we designed and led tailored leadership sessions at their conferences and worked directly inside individual stores to uncover opportunities, coach leaders and turn performance around.
The Shift:
Leaders gained a clear, modern framework for customer experience which was embedded into daily practice across the brand. Underperforming stores saw measurable uplift, the leadership team dramatically grew in confidence and culture and customer connection was aligned brand-wide.
Pacific Fair
The Challenge:
Pacific Fair wanted training that would connect their brands and lift skills. They’d tried before with another provider but sessions were boring, old-school and attendance dismal.
Our Fix:
We designed The Breakfast Club — a quarterly training series built around live opportunities inside the centre. Each session combined a mix of practical skill-building, cross-brand sharing and connection time. Relevance, energy and cutting edge were the non-negotiables.
The Shift:
Attendance lifted immediately, with brands actively engaging and returning each quarter. Teams left with fresh, usable skills and stronger cross-centre connections, creating a culture of shared growth rather than siloed competition. We continue to host these sessions quarterly.
Nude Lucy
The Challenge:
Nude Lucy wanted a guest speaker who could go beyond inspiration and deliver training that addressed real business gaps. Their annual leadership conference needed a session that would engage a large audience, feel relevant, and translate into a strong ROI not just a “motivational talk.”
Our Fix:
We reverse-engineered their current challenges into a bespoke keynote + training session. The focus: making it interactive, energising, and tailored to their leaders’ day-to-day reality. We built a session that was both engaging in the room and practical enough to drive impact after the event.
The Shift:
The session landed with high engagement across the leadership team, sparking discussion and action. Leaders left with tools they could use immediately, creating momentum that delivered tangible ROI for the brand long after the conference wrapped.
Let's chat...
JUMP INTO MY CALENDAR AND BOOK A TIME. I'LL MAKE IT COUNT.
In 30 minutes, we’ll chat through your goals, what’s working, what’s not, and what’s really going on inside your brand. You’ll leave with a clear sense of what’s possible and how Known can create the change you’re after.
