WHERE YOU WILL SEE ME
Find me at a brand's leadership conference delivering a modern & engaging training experience or in a shopping centre hosting my quarterly breakfast club event, or in my office designing bespoke customer experience frameworks and tools for leading retailers.
NO TWO PROJECTS ARE THE SAME.
THAT'S EXACTLY THE POINT.
VERY POPULAR SERVICES
BESPOKE TRAINING
Modern training that makes people want to show up differently. I known how retail teams learn best, what gets them excited & what feels relevant. Every K|S training experience is completely unique, built around your people, brand & biggest opportunities.
I’m known for my captivating, valuable and refreshing approach. Big energy, fresh thinking, honest conversations, plenty of fun and ideas people actually want to use. No corporate cringe and no sitting through eight hours of slides wondering when lunch is.
Whether it’s transforming customer experience, evolving leadership or improving performance, every session is designed to create change you can actually see when people get back to work.
CLIENT EXPERIENCE
Customers don’t experience your brand on paper. They experience it through your people. We define how you want customers to feel in your stores and the behaviours, language and moments that will make the experience unmistakably yours.
I curate a detailed framework and beautifully designed training tools before bringing it to life with your people, through an interactive training day that immerses your store leaders in the new client experience, builds belief and gives them the confidence.
Finally, I travel across your store network to embed the experience, coach and model the behaviours and ensure what we’ve created on paper is what your customers experience on the floor.
STORE CONSULTS
Fresh eyes. Huge impact. I step into your store, work alongside the teams & understand how the brand is experienced from a customer, team, commercial and operational perspective and where your biggest opportunities lie.
The things internal teams are too close to notice. Each visit delivers consultancy-level insight grounded in real store conditions, captured in a detailed post-visit insights document with clear, commercially sharp observations and practical actions .
For many brands, acting on these insights alone delivers a considerable lift in performance, meaning the investment can often pay for itself in as little as a week.
FEATURED CLIENT
VIKTORIA & WOODS
A bespoke customer experience project designed to strengthen customer connections, build team confidence and drive stronger commercial results.
01 / CREATE
IT STARTS WITH FRESH THINKING.
Before I created anything, I spent time inside the brand so I understood its people, customers and opportunities. I then took my learnings and designed a detailed customer experience framework bespoke to the V&W brand. I housed it inside beautifully designed, aesthetic learning journals for each store and built an interactive, high energy learning experience.
02 / DELIVER
TRAINING, BUT NOT AS YOU KNOW IT.
We then brought the national leadership team together to turn months of behind the scenes work into something real. No eight hours of PowerPoints. No awkward role plays. Just a completely different approach to learning that took the new framework off the page and into the hands of the people bringing it to life in stores across the country, getting them genuinely excited.
03 / EMBED
BECAUSE ONE DAY ISN'T ENOUGH.
Next I built the brand a bespoke digital platform to support the national rollout. One simple place bringing together training videos, weekly activities, observation tools and KPI tracking to ensure consistency, track completion and connect learning to performance. From here V&W brought me inside the brand to consult, embed the framework and work inside stores to drive revenue, build capability and mentor leaders.
WHAT IT'S LIKE TO WORK WITH ME
“Beth’s energy is incredible. We all got so much out of the day. It is so rare for someone to be able to hold a room for 7 hours like that.”
Brands I work with. What we do.
CASE STUDIES
Assembly Label
The Challenge:
The brands customer framework was outdated and failing to align with the modern customer. It wasn’t embedded into day-to-day practice. Their leadership team was green and many stores were underperforming based on potential.
The Solve:
I built a bespoke, highly detailed customer framework that reflected their brand vision and connected with a modern consumer. I travelled across Australia and New Zealand embedding it in person. Alongside this, I designed and led tailored leadership sessions at their conferences and worked directly inside individual stores to uncover opportunities, coach leaders and turn performance around.
The Shift:
Leaders gained a clear, modern framework for customer experience which was embedded into daily practice across the brand. Underperforming stores saw measurable uplift, the leadership team dramatically grew in confidence and culture and customer connection was aligned brand-wide.
Pacific Fair
The Challenge:
Pacific Fair wanted training that would connect their brands and lift skills. They’d tried before with another provider but sessions were boring, old-school and attendance dismal.
The Solve:
I designed The Breakfast Club, a quarterly training series built around live opportunities inside the centre. Each session combined a mix of practical skill-building, cross-brand sharing and connection time. Relevance, energy and cutting edge were the non-negotiables.
The Shift:
Attendance lifted immediately, with brands actively engaging and returning each quarter. Teams left with fresh, usable skills and stronger cross-centre connections, creating a culture of shared growth rather than siloed competition. We continue to host these sessions quarterly.
Nude Lucy
The Challenge:
Nude Lucy wanted a guest speaker who could go beyond inspiration and deliver training that addressed real business gaps. Their annual leadership conference needed a session that would engage a large audience, feel relevant, and translate into a strong ROI not just a “motivational talk.”
The Solve:
I reverse-engineered their current challenges into a bespoke keynote + training session. The focus: making it interactive, energising, and tailored to their leaders’ day-to-day reality. I built a session that was both engaging in the room and practical enough to drive impact after the event.
The Shift:
The session landed with high engagement across the leadership team, sparking discussion and action. Leaders left with tools they could use immediately, creating momentum that delivered tangible ROI for the brand long after the conference wrapped.
