How I make things BETTER.
Four different ways in. One consistent goal.
Big impact, meaningful change people can feel & results you can measure.
INSIDE JOBS
This is fresh eyes, high proximity and immediate impact. I step directly into your stores working alongside leaders and teams in real trading moments to understand how the brand is experienced from a customer, team, commercial and operational perspective and where your biggest opportunities lie. The things internal teams are too close to notice. Each visit delivers consultancy-level insight grounded in real store conditions, captured in a detailed post-visit insights document with clear, commercially sharp observations and practical actions teams can actually move on. For many brands, acting on these insights alone delivers a considerable lift in performance, meaning the investment can often pay for itself in as little as a week.
Perfect for: Turning around underperforming sites or understanding the true potential within a location.
Impact: Clear visibility on opportunity, renewed team energy and a noticeable lift in results.
Format: Single days or blocks of time. Immersive. Fast. High impact.
CLIENT EXPERIENCE
Customers don’t experience your brand on paper. They experience it through your people. We define how you want customers to feel in your stores and the behaviours, language and moments that will make the experience unmistakably yours. I go away and curate the framework and beautifully designed training tools before bringing it to life with your people, through an interactive training day that immerses your store leaders in the new client experience, builds belief and gives them the confidence to deliver it and train their teams. Finally, I travel across your store network to embed the experience, coach and model the behaviours and ensure what we’ve created on paper is what your customers experience on the floor.
Perfect for: Brands ready to define, elevate & completely redesign their client experience.
Impact: A clear & consistent experience. Confident teams. Deeper connection between brand & client.
Format: Bespoke project. From creation & launch through to training and in store embedding.
BESPOKE TRAINING
Training should make people want to learn, grow and show up differently. I understand how people learn, what gets them involved and what makes something truly land. Every K|S learning experience is completely unique, built around your people, your brand and your biggest current opportunities. I’m known for my captivating, relevant and refreshing approach. Big energy, fresh thinking, honest conversations, plenty of fun and ideas people actually want to use. No corporate cringe and no sitting through eight hours of slides wondering when lunch is. Whether it’s transforming customer experience, evolving leadership or improving performance, every session is designed to create change you can actually see when people get back to work.
Perfect for: Brands ready to energise their people, build capability & lift performance.
Impact: Capable leaders. Strong teams. Happy customers. Lift in energy, confidence and results.
Format: Half or full day. In person or virtual. I come to you or create an unforgettable offsite.
TRAINING DEPT
Many brands don’t get the return they should from an internal Training Manager. Training Dept is a smarter way for brands to reinvest that salary, and get direct access to me in a flexible Training Manager capacity without needing to recruit or manage an internal role. I immerse myself in your brand’s DNA, what makes you special and what’s getting in the way, then turn it into training teams genuinely connect with and use. With an innate understanding of how retail teams learn, perform and connect, my focus is always the same: creating visible change you can feel in your stores and see in your numbers. No lengthy onboarding. Just strategic thinking, contagious energy and training that makes retail teams feel understood, capable and inspired.
Perfect for: Brands considering a Training Manager but wanting a more flexible, high impact approach.
Impact: Confident teams. Stronger performance. Deeper Customer connections. More revenue.
Format: Full time, part time or project based Training Manager support tailored to your business.
What it's like to work with me?
“Beth’s energy is incredible. We all got so much out of the day. It is so rare for someone to be able to hold a room for 7 hours like that.”
Brands I work with. What we do.
Case Studies
Assembly Label
The Challenge:
The brands customer framework was outdated and failing to align with the modern customer. It wasn’t embedded into day-to-day practice. Their leadership team was green and many stores were underperforming based on potential.
The Solve:
I built a bespoke, highly detailed customer framework that reflected their brand vision and connected with a modern consumer. I travelled across Australia and New Zealand embedding it in person. Alongside this, I designed and led tailored leadership sessions at their conferences and worked directly inside individual stores to uncover opportunities, coach leaders and turn performance around.
The Shift:
Leaders gained a clear, modern framework for customer experience which was embedded into daily practice across the brand. Underperforming stores saw measurable uplift, the leadership team dramatically grew in confidence and culture and customer connection was aligned brand-wide.
Pacific Fair
The Challenge:
Pacific Fair wanted training that would connect their brands and lift skills. They’d tried before with another provider but sessions were boring, old-school and attendance dismal.
The Solve:
I designed The Breakfast Club, a quarterly training series built around live opportunities inside the centre. Each session combined a mix of practical skill-building, cross-brand sharing and connection time. Relevance, energy and cutting edge were the non-negotiables.
The Shift:
Attendance lifted immediately, with brands actively engaging and returning each quarter. Teams left with fresh, usable skills and stronger cross-centre connections, creating a culture of shared growth rather than siloed competition. We continue to host these sessions quarterly.
Nude Lucy
The Challenge:
Nude Lucy wanted a guest speaker who could go beyond inspiration and deliver training that addressed real business gaps. Their annual leadership conference needed a session that would engage a large audience, feel relevant, and translate into a strong ROI not just a “motivational talk.”
The Solve:
I reverse-engineered their current challenges into a bespoke keynote + training session. The focus: making it interactive, energising, and tailored to their leaders’ day-to-day reality. I built a session that was both engaging in the room and practical enough to drive impact after the event.
The Shift:
The session landed with high engagement across the leadership team, sparking discussion and action. Leaders left with tools they could use immediately, creating momentum that delivered tangible ROI for the brand long after the conference wrapped.
What your team call a vent, I call a brief.
These aren’t complaints. They’re clues. And they’re exactly what I build from.
“My calendar is full of meetings. When do I get any work done?”
“I genuinely don’t know what my leader does all day.”
“Customer experience? Depends who’s on & what mood they’re in.”
“Last training? The only good thing was the catering.”
"Everyone’s so scared to offend, nothing actually gets addressed."
“We keep getting told to lift the numbers. No one ever shows us how.”
“Why do I work so hard when others don’t and still get paid the same?”
“One set of rules for us, a whole different one for management.”
“People get put in a leadership role but have no idea how to lead.”
“Gen Z is the focus but we don’t know how to lead or sell to them.”
“The business keeps growing, but our training is stuck in the past.”
“Survival mode isn't a phase anymore. It's the norm."
My favourite problems to solve.
Conflict Caution
Conversations go polite vs productive.
Gen Gap
They think different. We stay the same.
Our vision & behaviour don't match up.
Culture Cracks
Leadership Leap
From master of their craft to leader.
Energy is low. Everyday feels the same.
Missing Motivation
Dizzy Direction
Lots of busy. Little clarity. No direction.
Customer Carefree
No consistency. No connection.
Confused Comms
Comms are reactive not intentional.
Feedback Fear
No one’s saying what needs to be said.
Based in Sydney. Better everywhere.
Got 30 mins?
JUMP INTO MY CALENDAR.
Tell me what’s working, what’s keeping you up at night & what you want to make better.
Get my brain in your business for half an hour & you’ll leave feeling understood, energised & excited about what’s possible.
