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WHY KNOWN
EXISTS

Known Studios is everything I wanted retail training and customer experience to be when I was working on the shop floor and when I was a National Manager trying to bring it all to life across an entire network.
 

Think about how much retail has changed. The products, the technology, the marketing, the store designs. We've rethought almost everything, yet the way we train our teams and interact with customers has barely evolved, despite being two of the biggest drivers of a store's success. Teams are doing their best, but often without the tools, training or support to create the experience customers expect today.
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Known is about sharing how I see and do things differently. Bringing fresh thinking, modern ideas and a whole lot of energy into retail. I make teams feel seen, build their confidence, create genuine buy-in and get them excited about their work and purpose again.
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What started as training quickly grew into something more as brands saw my value and asked for help with wider challenges. Now my work spans across training, store performance, leadership and customer experience, bringing the same approach to everything I do. Modern, honest, useful and aesthetic.

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I’m known for my energy, passion & inability to walk past something I know could be better.

ABOUT
BETH

I've spent my career in retail, from starting on the shop floor at 14 to working my way into senior retail leadership. I've seen the industry from just about every angle, and I know what it takes to lead teams, drive performance and create unforgettable customer experiences.
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I bring the energy and then some. I'm known for my honesty, sharp instincts and knack for seeing what others might miss. I can walk into a room, a store or a business and quickly get a feel for what's working, what's not and where the real opportunities lie. I cut through the noise, bring fresh perspective and say what others won't, in the best way.
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My style is all in. I roll up my sleeves, ask the questions others might avoid and challenge the way things have always been done. I understand how people learn and how to turn strategy into something people actually feel. Every experience I create is built for the needs of modern teams, powerful in its simplicity, relevant, meaningful and impossible to ignore.
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I'm not content unless I can see my work sparking real change, building confidence and creating those unmistakable ‘aha’ moments. I'm big on results, bigger on energy and have very little time for unnecessary corporate nonsense. I take what I do seriously, but that doesn't mean we can't have a whole lot of fun doing it.

Fresh eyes, straight talk & someone willing to roll up their sleeves & really make change happen.

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