I BRING ENERGY, CONNECTION & PURPOSE TO RETAIL.
IT'S 2026.
PEOPLE SHOP DIFFERENTLY. TEAMS LEARN DIFFERENTLY.
BUT we’re still training people the way we did years ago and using the same tired language on the shop floor. We’ve rethought almost every part of retail except the human experience and as the world becomes more automated, genuine human connection has never mattered more.
Retail is about people: How customers want to feel. What teams need to feel confident, capable and excited about what they do. How people actually learn. I understand what gets people to connect, engage and do something differently, then use that understanding to create better in store experiences, modern, relevant training and better commercial results.
People hire me to get my brain & energy inside their business. I see things differently, move quickly and turn opportunities into action across customer experience, training and store performance.
I DON'T NEED 6 MONTHS TO HAVE IMPACT. GIVE ME 6 HOURS.
What gets better when we work together.
YOUR PEOPLE
More passionate. More capable. More connected to purpose.
YOUR
LEADERS
More confident. More clarity. More influence.
YOUR CUSTOMERS
More engaged. More loyal.
More value per visit.
YOUR NUMBERS
More conversion. More revenue. More growth.
My work is as aesthetic as it is impactful. How training feels is as important as what's being taught.
The senses deeply influence how people learn and engage. I consider every touchpoint of each experience I create. From sourcing inspiring locations and conceptualising how a room looks and feels, to creating beautiful tools people actually want to use, I consider the presentation, the tablescape, the catering and all the thoughtful details.
With a background in fashion and personal styling, I naturally look at everything through an aesthetic lens. If I’m asking your people to notice the details that shape an exceptional client experience, I want them to experience the same level for themselves. Every experience I create is contemporary, engaging and unmistakably aligned to your brand.
No Times New Roman. No bland PowerPoints.
No table Mentos. No conference sandwiches.
My favourite problems to solve.
Conflict Caution
Conversations go polite vs productive.
Gen Gap
They think different. We stay the same.
Our vision & behaviour don't match up.
Culture Cracks
Leadership Leap
From master of their craft to leader.
Energy is low. Everyday feels the same.
Missing Motivation
Dizzy Direction
Lots of busy. Little clarity. No direction.
Customer Carefree
No consistency. No real connection.
Confused Comms
Comms are reactive not intentional.
Feedback Fear
No one’s saying what needs to be said.
Worth it? I’ll let my clients tell you.
From the moment I was introduced to Known Studios, I knew I’d struck gold. Beth’s approach to customer experience and training is a true breath of fresh air and her sessions and content are second to none. She’s passionate about building high-performing, engaged teams, with the energy and progressive thinking today’s retail and customer experience landscape demands. I feel grateful to have worked with Beth for over 12 months and know any brand lucky enough to partner with Known Studios is in the best hands.
HEAD OF RETAIL - ASSEMBLY LABEL
Ready when
you are.